Refund Policy
Right of withdrawal
The online sale of the products of the Azienda Agricola Fratelli Berlucchi SRL is governed by articles 50 - 68 of the Consumer Code (Legislative Decree 6 September 2005, n. 206) as amended by Legislative Decree. 21 February 2014, n. 21). This legislation provides in favor of the consumer the right to withdraw from contracts or contractual proposals, guaranteeing him the right to return the purchased product and to obtain reimbursement of the expenses incurred. The customer has the right to cancel his order within 14 (fourteen) days from the date of delivery of the goods.
This right consists in the right to return the purchased good, and in the consequent reimbursement of the purchase price and delivery costs (with the exception of additional costs deriving from a delivery different from the standard one).
Within 14 (fourteen) days, the customer can withdraw from the contract without providing any explanation.
Upon receipt of the Return Acceptance from our Customer Service, the customer has 14 (fourteen) days to return everything. The withdrawal must be communicated by registered letter (email, fax or telegram) with acknowledgment of receipt to:
Azienda Agricola Fratelli Berlucchi SRL
Via Broletto 2, Borgonato di Cortefranca, 25040 - Brescia - Italy
Tel. +39.030.98.44.51 / Fax +39.030.98.28.09
The communication must contain the declaration of wanting to exercise the right of withdrawal, indicating your order number, invoice and customer code, which products must be subject to withdrawal (identifying them with the article code), as well as the bank details on which obtain the bank transfer (IBAN).
Our customer service, upon receipt of the notice of withdrawal, will communicate the Returns Acceptance (a UNIQUE CODE sent by email, to be printed, cut out and applied) so that you can send everything back within the next 14 (fourteen) days.
According to the law (Law n.185 of 22/05/1999) the return of the goods is subject to the following conditions:
- the purchased good must be substantially intact (free from damage or tampering)
- the costs for returning the goods are charged to the customer and depend on the courier
Apply the Returns Acceptance received on the packages shipped in a clearly visible position. Shipments without Returns Acceptance will not be accepted and returned to the sender, at his expense.
It is recommended, for the benefit of the customer, to prepare the package carefully using suitable packaging (preferably the originals) and for the shipment a courier or other suitable means to allow the traceability of the shipment.
Azienda Agricola Fratelli Berlucchi SRL will refund the customer within 14 days of receiving the notice of withdrawal.
There is no right of withdrawal for subjects with a VAT number.